Thank you for using 雪兰 黄's products and services! 雪兰 黄 respect your concerns about privacy and appreciate your trust and confidence in 雪兰 黄.
Here is a summary of the information contained in this privacy policy. This summary is to help you navigate the privacy policy and it is not a substitute for reading everything!
1. Information we collect
We collect information you provide voluntarily to us, such as when you participate in a contest and promotion, communicate with us via third party social media sites, request customer support, send us an email or otherwise interact with us. The types of information we may collect about you include your name, social networking screen names or IDs, email address and any other information you choose to provide.
Information we collect automatically
When you access or use our Services, we automatically collect certain information from you and/or your device (which may be considered personal information under applicable data protection laws).
• Age: when you download our game, we collect your age as indicated by you.
• Log Information: about your use of our Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
• Device information: about the device you use to access our Services, including information about the device’s type, software and hardware, Media Access Control (“MAC") address and other unique device identifiers (such as Device ID and Advertising ID), device token, mobile network information and time zone.
• Location information: We collect location information in order to comply with legislation and policies that apply to your area. However, neither we nor our partners collect location information more granular than city level without your explicit consent.
• Usage information: relating to your use of our Services, including which applications you use and your interactions with other users.
• Consumption information: about your consumption habits relating to your use of our Services, including which purchases you make with both virtual and real currencies.
• Other Information: collected by cookies and other tracking technologies: we use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your computer’s hard drive or in device memory that help us to improve our Services and your experience and see which areas and features of our Services are popular. We may also collect information using web beacons (also known as “tracking pixels"). Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness.
• Information from third parties: We may also obtain information from other sources and combine that with information we collect through our Services. For example, if you log into our Services by using a third party site or platform such as Facebook and any other social media, we may access information about you from that site or platform, such as your screen name, profile information, including picture, and friend lists, in accordance with the authorisation procedures determined by such third party site or platform. We may also collect information from app stores when you download or update one of our applications. We may also receive personal information about you from other third-party service providers and advertising partners.
• Information from third party surverys: We may invite you to participate in surveys facilitated by third party survey partners. From these services we will collect the information you provide as well as you userID in order to be able to match it with your in-game information. You will always be made aware that you are being transfered to the third party service before the collection starts and thus have the opportunity to opt out. The partners policies will be made available to you and we encourage you to review them before participating in the survey.
2. How we use your information
We use your personal and non-personal information, both individually and combined together, the following ways:
To provide a safe and enjoyable user experience.
To operate, improve, and develop our Games and Services for you and the device that you are using.
This includes the use and analysis of aggregated data to ensure that our Games and websites work properly on all devices.
We use analytics tools, which may include third party analytics tools, to collect information about how you play our Games or use our Services.
We may analyze and use the information that we collect on an anonymized or aggregated basis for product development, to analyze the performance of our Games, to troubleshoot, and to improve and optimize the Games to ensure the best player experience for our players as a whole.
We may also create reports, analysis, or similar services for use by us for the purposes of research or business intelligence, for example to track potential problems or trends with our Services, or to test out new Game features and content.
To ensure that any purchases you make are verified on our servers and activated in the Games.
We may also share your information with third party publishers who develop and provide Games and other Services to you on our behalf.
Customer Support
We will use the information and data that you provide directly to us through our customer support channels to communicate with you.
Help identify and troubleshoot problems with your account or Games
Correspond with you (i.e. respond to your specific requests or questions)
Manage your account and relationship with us and to improve your experience when you using our Services.
Events, offers, and promotions
From time to time we may run promotions or competitions during which we may collect certain personal information from you, such as your name, address, postal code, email address or other information or content submitted in order for you to claim a prize.
Those competitions will have their own specific terms and conditions, but we will use personal information that you provide in relation to that competition for the purposes of running the competition.
We may also publish the names and entries of competition entrants. That information may also be combined with your BBB Account and other account information and will be processed, stored, and shared in accordance with this Privacy Policy.
Marketing and Advertising purposes
When you play our Games or use our Services, non-personal identifiers and other information from your device is collected and shared with advertising partners to enable the technical delivery of ads to your device.
Our advertising partners may combine this information with information which they have collected about you when you use their services (or the websites or services of third parties) in order to serve you more relevant ads in our Games or to improve the accuracy of their targeting and measurement systems.
This Privacy Policy does not apply to the collection of your information by our advertising partners. We recommend that you review our advertising partners’ privacy policies for more information here.
Legal Compliance
To enable us to comply with laws that apply to us, to prevent fraud, to ensure compliance with our terms of service or where necessary to defend, exercise or establish our legal rights including our rights under our Terms of Service
Social Media
We have several Social media channels which we use to communicate to our players. If you choose to interact with those channels, we will receive your information and use it in connection with those channels, including to engage with you, and we may also republish your posts to those channels.
Chat
When you participate in social features (such as chat), the information that you disclose is public information. We may store and access it, and it may be read, copied, collected, or used by other users without your consent. Please make sure privacy settings reflect your preferences.
To ensure that you are complying with our terms of service and we also reserve the right to prevent your use of our chat service(s) or to block the sending of any message for any reason.
Visiting our Website
When you visit our other websites, we collect information about you, such as details about how you use and interact with such Websites. We may use the information we collect about you for a number of purposes, including for operating and optimizing the Websites, in connection with our advertising purposes, and for research or analysis.
Information we collect via cookies (which are small text files placed on your device) or other similar tracking technologies, allow us to collect data such as your device’s model operating system, screen size, and other information about how you use our Services.
3. Who do we disclose your information to
We use some third parties to help us deliver the best possible experience (e.g., cloud services to back up your data, support ticketing and fraud detection). When we use a third party, we only do this to process or store your information for the purposes described in this privacy policy. We also have affiliates around the world who help us deliver the Game Services and we may be required by a court or legal obligation to disclose certain information in some circumstances.
4. Age guidelines
Protecting children's privacy is extremely important to us. We also encourage parents and/or guardians to always take an active role in their child's online experience.
Our products are not intended for use by children under the age of 13 and we do not knowingly collect any personal information from children under the age of 13. If you are a resident of the European Economic Area (EEA) under the age of 16 or a minor is in your country of residence, please seek permission from your legal guardian to use or access our products. Additional age-based privacy information specific to California residents is set forth below in the Privacy Notice for California Residents. If you believe that we have inadvertently collected information about your child, please contact us (information below) so that we can promptly delete this information.
5. Data retention
We retain your data for as long as your account is active or as needed to provide you the Service. We will for example periodically de-identify unused game accounts and we regularly review and de-identify unnecessary data.
Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Your information security
We operate its services globally. To the extent permitted by applicable law, your personal data may be transferred to and stored in countries other than your country of residence, including the United States, for the purposes outlined in this Privacy Policy. The data protection laws of these countries may differ from those of your country.
If we transfer your personal data from the UK or the EEA to another country (including the US), we ensure a similar level of protection for your personal data as the UK or EEA (as applicable) by ensuring that at least one of the following safeguards:
Your personal data is transferred to countries that the European Commission (or the UK government, if you are located in the UK) consider to provide an adequate level of protection for personal data as the UK or the European Economic Area, as applicable.
We use certain contracts approved by the European Commission (or the UK Information Commissioner's Office if you are located in the UK) when we engage with service providers.
We have appropriate legal, organizational and technical security measures in place to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way, improperly altered or disclosed. We also limit access to your Personal Data to employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. How to contact us
If you have any questions about this Privacy Policy, please contact us: 13651424007@163.com